Privacy policy.

Inscend AI Ltd. ("Inscend AI," "we," "us," or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect when you visit our website or engage with us, how we use and share it, and the rights you have over it.

This policy applies to information we collect through our website, our newsletters, our downloadable resources, our AI assessment tools, and our direct communications with you. It does not apply to any third-party websites or services we may link to.

We operate from Canada and the United Arab Emirates and may serve clients internationally. By using our website or providing us with your information, you agree to the practices described in this policy.

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1. Information We Collect

We only collect information that you choose to provide or that is generated automatically when you use our website. Specifically:

Information you provide to us:

• Contact details — such as your name, email address, phone number, company name, and job title, when you email us, request a consultation, or otherwise reach out.

• Newsletter subscriptions — the email address (and any name) you submit to receive our updates.

• Resource and form submissions — information you enter to download gated content (such as white papers) or to complete our AI readiness assessment or other diagnostic tools.

• Communications — the content of inquiries, feedback, or correspondence you send to us.

  
  

Information collected automatically:

• Usage and device data — such as IP address, browser type, device type, operating system, referring pages, and how you navigate our site, collected through cookies and similar technologies. Our website is hosted on Framer, which may process this technical data on our behalf.

We do not operate user accounts, process payments, or collect financial account information through this website. Please do not send us sensitive personal information (such as government identifiers or financial details) through the website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services or information you request;

• Deliver resources you ask for, such as white papers or assessment results;

• Send newsletters, updates, and relevant insights where you have opted in (you can unsubscribe at any time);

• Understand and improve how our website and content perform;

• Maintain the security and integrity of our website; and

• Comply with our legal obligations and enforce our terms.

Where required by applicable law (for example, under the EU/UK GDPR), we rely on the following legal bases for processing: your consent (e.g., newsletter sign-ups), the performance of a contract or pre-contractual steps (e.g., responding to a service inquiry), our legitimate interests (e.g., improving our website and understanding our audience), and compliance with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We share it only in these limited circumstances:

• Service providers — trusted third parties that support our operations, such as our website host (Framer), email and marketing platforms, analytics providers, and tools used to manage forms and assessments. These providers may only process your information on our instructions.

• Legal and safety reasons — where required by law, regulation, legal process, or government request, or where necessary to protect the rights, property, or safety of Inscend AI, our clients, or others.

• Business transfers — if Inscend AI is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to this policy.

4. Cookies and Analytics

Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our content. You can control or disable cookies through your browser settings, though some features of the site may not function properly as a result. Where required by law, we will request your consent for non-essential cookies.

5. International Data Transfers

We operate in Canada and the United Arab Emirates, and our service providers may be located in other countries. As a result, your personal information may be transferred to, stored in, and processed in jurisdictions with data protection laws that differ from those in your location. Where required, we take appropriate steps to ensure your information remains protected in line with this policy and applicable law.

6. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy — for example, to maintain our relationship with you, provide ongoing updates you have requested, or meet legal and record-keeping requirements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

7. Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Access the personal information we hold about you;

• Correct or update inaccurate or incomplete information;

• Withdraw consent for uses based on consent, including marketing communications, at any time;

• Request deletion of your information, subject to legal and contractual limits;

• Object to or restrict certain processing; and

• Request portability of information you have provided to us.

  
  

Canadian residents have these rights under the Personal Information Protection and Electronic Documents Act (PIPEDA). UAE residents have rights under Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Residents of the EU and UK have rights under the GDPR. To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding, and we will respond within the timeframes required by applicable law.

If you believe we have not handled your information appropriately, you have the right to lodge a complaint with the relevant data protection authority, including the Office of the Privacy Commissioner of Canada.

8. Security

We use appropriate technical and organizational measures to protect your personal information against loss, theft, unauthorized access, disclosure, alteration, and misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are intended for businesses and professionals and are not directed to children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services that we do not operate or control. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated version on this page with a revised "Last updated" date. Where changes are material, we will provide additional notice where appropriate.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

Inscend AI
Email: info@inscendai.com
Toronto, Canada · Dubai, UAE